Kai-zo-ro
Support
Kai-zo-ro is developed and operated by Ludvík Šajtar. Every kind of request goes to one address: ascendhelps@gmail.com. We read every email and reply as soon as we can; you can write in English or Czech. Telling us the right details the first time helps us answer faster, so find your topic below.
Before you write
- Kai-zo-ro is in active development. Some things change quickly, and bugs happen — thank you for telling us about them.
- Kai-zo-ro Premium is a waitlist only. Nothing is charged today, so there's nothing to refund or cancel.
- If you play as a guest (without an account), your hero lives only on your device. There's no copy on our server, so we can't restore a lost guest hero — Export Data in the app is the only backup.
If you're going through something hard
Kai-zo-ro is a game about habits. It isn't therapy or a crisis service, and we can't help in an emergency. If you or someone else is in danger, call 112. In the Czech Republic, children and students up to 26 can call Linka bezpečí on 116 111, free and day or night, without giving their name (linkabezpeci.cz). Elsewhere, findahelpline.com lists free helplines in your country.
Got hurt doing a quest?
If you got hurt doing a quest, or felt worse after one, tell us at ascendhelps@gmail.com: which quest, and what happened. We use it to change or remove quests that aren't safe. If you need help now, call 112.
Account or sign-in problems
Email us from the address on your account, or tell us which address it is. Describe what you tried and what happened. Never send us your password — we will never ask for it.
A bug or a crash
Tell us your device, your browser or app version, and what you were doing when it went wrong. If you can, open Settings → Help & Support in the app, copy the diagnostics and paste them into your email. Diagnostics are built to leave out personal information: email addresses are removed and your hero data isn't included.
Reporting a hero name, a player or unlawful content
If you play, the quickest way is in the app: tap the hero on a leaderboard and choose Report, or use Report next to a friend request or a friend in your Friends panel. To report a community quest, open it and choose Report this quest. You can also email us — and you don't need to be a player to do so. Please include the hero or content you mean (a friend code helps), what the problem is, and why you believe it breaks our Community Guidelines or the law.
If the problem is that something infringes your copyright or trade mark — most often a hero name using your brand — use our Copyright and IP complaints process instead. That page lists what to include so we can act on your report the first time.
Privacy requests
You can ask to access, correct, delete, restrict or receive a copy of your personal data, or object to how it's used. Your rights and how we handle your data are explained in the Privacy Policy (Section 14). Email us from the address on your account so we can confirm the request is yours. The app can also export your hero data yourself, straight away: Settings → Privacy & Data → Export Data.
Deleting your account
You don't need to email us for this. In the app: Settings → Privacy & Data → Delete Account. On the web, even without the app: ascendquests.com/delete-account/.