Ascend Quests
Community Guidelines
These Community Guidelines are part of our Terms of Service. They explain what's allowed when your hero is visible to other players, and what happens when someone breaks the rules. They're short on purpose — please read them.
What these Guidelines cover
Most of Ascend Quests is private: other players never see your quests or your quest history. They can only see a few things about you, and only if you create an account and use the social features:
- your hero name — on leaderboards you've opted into, in friend lists and in friend requests;
- your avatar and cosmetics, which you pick from the app's own fixed catalog;
- your country, picked from a fixed list;
- your level, score and streak;
- the fact that you sent a friend request.
There are no messages, comments, bios or shared photos in Ascend Quests, so the rules below are about the things that do exist.
Hero names
Your hero name is the one thing you write that other players see, so it has to be fit for everyone, including 13-year-olds. Don't choose a name that:
- contains slurs, hate speech, or attacks a person or group;
- is sexual or violent;
- impersonates someone else — a real person, a company or organisation, or Ascend Quests itself;
- contains contact details, links, usernames for other services, or advertising;
- is otherwise unlawful in the Czech Republic or the European Union.
This is the same rule as Section 6 of the Terms, written out in more detail.
Fair play
Leaderboards only mean something if everyone plays by the same rules. So:
- don't cheat, and don't manipulate your score, your XP or your leaderboard position;
- don't modify the app, its data or its network traffic to give yourself an advantage;
- don't use bots, scripts or any other automation;
- don't abuse the Ascend Quests API or try to get around its limits;
- if you find a bug that gives you an advantage, report it instead of using it.
Right now, Ascend Quests' scoring largely trusts the app on your device. That makes cheating easier than it should be — it doesn't make it allowed. Manipulating your score breaks the Terms however easy it is, and it can cost you your leaderboard place or your account.
Friend requests
Only send friend requests to people who'd want them. Don't send mass requests, and don't keep re-sending requests to someone who has declined or ignored them. If someone is bothering you, you don't need to wait for us: choose Block next to their request or their name in your Friends panel, or on their card on a leaderboard. A blocked player can't send you requests, and you won't see each other in your friend lists.
When a rule is broken
One thing happens automatically: when three different players report the same hero name, that name is hidden and shown as "Hero" followed by the last four characters of the player's friend code. No person decides this — it's a safety net that works while a report is waiting to be looked at.
Beyond that, a person reviews reports and decides what to do. Depending on how serious the problem is, we may:
- take no action;
- reset a hero name;
- hide a player's leaderboard entry;
- suspend an account;
- or, for serious or repeated breaches, end an account.
If we take action against your account, we'll tell you by email what we decided and why. You can reply to that email to contest the decision, and we'll look at it again.
How to report
In the app, tap a hero on a leaderboard and choose Report on their card, or use Report next to a friend request or a friend in your Friends panel. Pick the reason that fits best — an offensive or impersonating name, cheating or an impossible score, or something else. Reports are reviewed by a person. We don't tell the reporter what we decided, and reporting doesn't block anyone — if you want a player out of your way straight away, block them too.
You can also report by email to ascendhelps@gmail.com — for anything the in-app control doesn't cover. You don't need to be a player to do this: anyone can tell us about content in Ascend Quests they believe is unlawful. Please say which hero or content you mean (a friend code helps), what the problem is, and why you believe it breaks these Guidelines or the law.
Changes
If we make a material change to these Guidelines, we'll announce it in the app, along with the new effective date and version shown at the top of this page.